SPECIAL ANNOUNCEMENT FROM WM
February 3, 2025
Township residents have started receiving letters providing you with a Customer ID directly related to your collection service address, so that you can setup your online My WM Profile. We appreciate your willingness to manage your service account directly on your phone or laptop.
We have been made aware that some of these letters contained an incorrect Customer ID.
After speaking with our print service, they have confirmed that the error was made by them during production of the individualized letters. They sincerely apologize for the confusion and are correcting the problem quickly.
Please DO NOT call the Township office or WM Customer Experience directly about your Customer IDs, as it will slow the process of getting your corrected ID numbers to you. New Customer ID information will be coming to you by mail early next week.
You will receive a new letter with your correct Customer ID number on it. This number may be the same one you already received, but we want to ensure we didn’t miss any resident who may have received a letter with incorrect information. Please destroy the original notice you received and use the corrected ID number once you receive it.
Providing direct access to residents to their municipal service account is a relatively new service provided by WM, and unfortunately, a few glitches have occurred. These were unanticipated and unfortunately has created confusion unnecessarily. We apologize for the inaccurate information.
We appreciate your understanding and patience, as we move forward to provide you with the quality services you deserve.
Sincerely,
Waste Management